Peeping Tom Webshop Delivery and Returns
COLLECTING YOUR ORDER
Do you live (near) Brussels? Visit us at the Peeping Tom Studio to collect your order yourself, possible every Tuesday 4 pm and 6 pm upon appointment (excluding bank holidays and holiday periods). Address: Gabrielle Petitstraat 4/9, 1080 Brussels (Building B).
For all deliveries of orders in our webshop, Peeping Tom relies on our shipping partners Bpost, PostNL and DPD. We try to process every order as quickly as possible. Received orders are shipped once a week. Your order will be shipped on the Tuesday following the day you place your order.
We apply the following rates:
- Belgium: €6.50 per delivery
- Surrounding countries (France, Netherlands, Germany, Luxembourg): €10.00
- Rest of Europe (incl. United Kingdom): €20.00
- Rest of the world: €32.00
All orders will be delivered to the address indicated when the order was placed. Peeping Tom is not responsible for any delays in delivery due to strikes or other problems caused by third parties. For terms and conditions related to order deliveries, we refer to the courier services (Bpost, PostNL, and DPD).
Local taxes or customs duties may be imposed on goods outside Belgium or the European Union. Peeping Tom vzw is not responsible to pay these additional costs. All additional costs are the responsibility of the buyer.
MULTIPLE DELIVERY ORDERS
If you have ordered multiple products of which one or more are out of stock, we will have to ship your order via multiple deliveries. Regardless of the number of deliveries, you will only be charged the cost indicated at the time you place your order. All shipping costs will be charged on the first order/shipment, and any additional shipments will be free of charge.
Not entirely satisfied? You can revoke an order within fourteen (14) calendar days, without giving reasons.
Returning items can only be done under the following conditions:
- Items feature attached labels and stickers
- Items are in their original and undamaged packaging
To return an order, you must inform Peeping Tom of your decision to withdraw from the contract by an unequivocal statement (e.g. by post or by e-mail at firstname.lastname@example.org). The withdrawal period expires 14 calendar days after the day on which you take physical possession of the good. The direct costs of returning the goods shall be borne by the customer.
Peeping Tom will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise. No additional fees will be charged for these refunds.
Peeping Tom vzw
Gabrielle Petitstraat 4/9